Refund policy

Return & Refund Policy

At Cropicon, customer satisfaction is important to us. If there is an issue with your order, we'll do our best to resolve it promptly and fairly.

Eligible for Replacement or Refund

You may be eligible for a replacement or refund if:

• You receive the wrong product.
• The product arrives damaged, leaking, or defective.
• The product is incomplete due to an error on our part.

To help us investigate, please contact us within 48 hours of delivery with your order number and clear photographs or an unedited unboxing video of the product.

Non-Returnable Items

As our products are food items, we are unable to accept returns or offer refunds for:

• Change of mind.
• Incorrect orders placed by the customer.
• Taste or personal preference.
• Products that have been opened or consumed.
• Minor damage to the outer packaging where the product inside remains safe and intact.

Refund Process

Once your request has been reviewed and approved, refunds (where applicable) will be processed to the original payment method. Processing times may vary depending on your payment provider.

Replacement Process

If your request is approved, we will arrange a replacement product at no additional cost, subject to product availability.

Contact Us

For any concerns regarding your order, please contact us at info@cropicon.com or through our official WhatsApp support. We're here to help and will work to resolve genuine issues as quickly as possible.